Consumers have a 14-day cancellation right.
You can cancel your contract within 14 days without giving reason. The cancellation period is fourteen days from the date on which you or a third party appointed by you, who is not the forwarder, have/has taken possession of the goods. To exercise your right of cancellation, you must inform us [Stages Cycling Europe, Lindenbergstr. 14, 79199 Kirchzarten, firstname.lastname@example.org,] of your decision to cancel this contract by means of a clear statement to this effect (e.g. a letter sent by post, fax or e-mail). You may use the enclosed specimen cancellation form for this which, however, is not obligatory. The dispatch of the notification that you are exercising your right of cancellation before the end of the cancellation period is sufficient to observe the cancellation deadline.
Consequences of cancellation
If you cancel this contract, we shall refund to you all payments which we have received from you, including shipping charges (except for additional costs incurred as a result of the fact that you requested a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within 14 days from the date on which we receive the notification of your cancellation of this contract. For this refund we shall use the same means of payment that you used in the original transaction, unless expressly otherwise agreed with you; under no circumstances shall any charges be debited to you for this refund. We reserve the right to refuse to refund payments until we have received the goods or until you have furnished proof that you have returned the goods, whichever is earlier. You shall send back or hand over the goods to us without delay, at the latest within 14 days of the date on which you notify us about the cancellation of this contract. The dispatch of the goods before the expiry of the 14-day period is sufficient to observe the period. You shall be responsible for the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling them other than what is necessary to ascertain the nature, properties and functioning of the goods.
Download Withdrawal Form (29kb)